Legal
Terms of Service
Effective July 1, 2026 · Silkro Inc. · Greater Toronto Area, Ontario, Canada
These Terms govern your use of the Silkro platform at silkro.app. By creating an account or completing a transaction, you agree to be bound by these Terms. Please read them carefully.
1. Who we are
Silkro Inc. is a peer-to-peer rental marketplace incorporated in Canada. We operate a platform connecting individuals who wish to rent out personal property ("Lenders") with individuals who wish to rent such property ("Renters"). Silkro facilitates the connection — we are not a party to any rental transaction between users.
2. Acceptance of terms
By using Silkro you confirm that you are at least 18 years of age, are a resident of Canada or accessing the Platform lawfully, have read and agree to these Terms and our Privacy Policy, and have the legal authority to enter into a binding agreement.
3. How Silkro works
Silkro provides a technology platform that enables Lenders to list items for rent and receive payment, Renters to browse listings and book items, and both parties to communicate and manage transactions. Silkro is not an owner or lessor of any listed items. All rental agreements are directly between Lenders and Renters.
4. Account registration and verification
You must provide accurate information during registration, complete government-issued ID verification via Stripe Identity before any transaction, maintain the confidentiality of your account credentials, and notify us immediately at hello@silkro.app of any unauthorised account use. Silkro may suspend accounts that provide false information or violate these Terms.
5. Lender responsibilities
As a Lender you confirm you are the legal owner of listed items, all descriptions and photos are accurate, items are professionally cleaned before each rental with proof uploaded, you will complete condition videos at handoff and return, you will not list stolen, counterfeit, dangerous, or illegal items, and you will report any damage within 24 hours of item return.
Lenders who receive three or more substantiated complaints about item condition or misrepresentation may have their accounts suspended without notice.
6. Renter responsibilities
As a Renter you agree to treat rented items with reasonable care, complete condition videos at receipt and return, return items by the agreed time (late returns incur 1.5x the daily rate), not sub-rent or transfer items to third parties, and accept responsibility for any damage, theft, or loss during your rental period.
7. Payments, fees, and deposits
All payments are processed by Stripe. Silkro charges a 20% platform fee on every completed transaction, deducted from Lender payouts. A security deposit of 150% of declared item value is held on the Renter's payment method before exchange — not charged unless a damage claim is approved, and released within 24 hours of confirmed return. Lenders receive payment within 24 hours of confirmed return. Cancellations more than 48 hours before rental start receive a full refund. Cancellations within 48 hours are non-refundable unless the Lender cancels.
8. Prohibited items and activities
The following may not be listed or done on Silkro: weapons, illegal substances, counterfeit or stolen goods, items under outstanding finance agreements, hazardous materials, underwear or swimwear, conducting transactions outside the Platform, creating fake listings or reviews, harassing other users, using the Platform for commercial resale, or attempting to circumvent our verification systems.
9. Dispute resolution
Either party may raise a dispute within 24 hours of item return. All disputes are reviewed using condition videos, Item Passport documentation, and user communications. Silkro will issue a resolution within 72 hours. The Silkro resolution is final for deposit release purposes. This does not preclude legal remedies in Ontario courts.
10. Limitation of liability
Silkro is not liable for damage to, theft of, or loss of items rented through the Platform. Silkro's total liability shall not exceed fees paid by the user in the 12 months preceding any claim. Silkro is not liable for indirect, incidental, or consequential damages of any kind.
11. Governing law
These Terms are governed by the laws of Ontario and the federal laws of Canada. Disputes are subject to the exclusive jurisdiction of Ontario courts.
Legal
Privacy Policy
Effective July 1, 2026 · PIPEDA Compliant · Silkro Inc., Greater Toronto Area, Ontario, Canada
This Privacy Policy explains how Silkro Inc. collects, uses, and protects your personal information. It complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information we collect
We collect information you provide directly — including your name, email, phone, profile photo, government ID (verified by Stripe, not stored by Silkro), payment information (processed by Stripe, not stored by Silkro), item listings and photos, messages and dispute submissions, and condition videos. We also collect information automatically — including device and browser data, usage data, city-level location for local search, and transaction history.
2. How we use your information
We use your information to create and manage your account, verify your identity, facilitate rental transactions, process payments and deposits, provide customer support, send booking confirmations and platform communications, maintain platform safety, comply with Canadian law, and enforce our Terms of Service.
Silkro does not sell your personal information to third parties. We do not allow advertisers to target you based on your personal data.
3. How we share your information
With other users: your first name, profile photo, and Silkro Score are visible to transaction partners. Your government ID and contact details are never shared with other users. With service providers: Stripe (payments and ID verification), SendGrid (email), Cloudinary (photo storage), Twilio (SMS), and Google Analytics (anonymous usage). For legal reasons: when required by law, court order, or to protect user safety. In a business transfer: with advance notice to users.
4. Data retention
Account data is retained for 7 years after account closure to meet Canadian tax and legal requirements. Transaction records are retained for 7 years as required by the Canada Revenue Agency. Condition videos are retained for 90 days after a transaction closes or until any related dispute is resolved. Marketing preferences are retained until you opt out or close your account.
5. Your rights under PIPEDA
As a Canadian resident you have the right to access your personal information, request corrections to inaccurate data, withdraw consent to non-essential processing, and file a complaint with the Office of the Privacy Commissioner of Canada. To exercise any right contact us at hello@silkro.app. We respond within 30 days.
6. Cookies
We use cookies to keep you logged in, remember preferences, analyse Platform usage via Google Analytics, and detect fraud. You may disable cookies through your browser settings — this may affect some Platform functionality.
7. Data security
We use HTTPS encryption on all pages and transmissions, Stripe for PCI DSS Level 1 compliant payment handling, restricted access to personal data, and regular security reviews. No method of internet transmission is 100% secure — we cannot guarantee absolute security but take every reasonable precaution.
8. Children's privacy
Silkro is not directed at individuals under 18. We do not knowingly collect information from minors. If you believe a minor has provided information to us please contact hello@silkro.app immediately.
9. Contact our privacy officer
For all privacy inquiries contact our Privacy Officer at hello@silkro.app with subject line "Privacy Inquiry". We acknowledge within 5 business days and respond fully within 30 days. If unsatisfied you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.